Help & FAQs
Getting Started
Q: How do I sign up for the Millipede app?
Here's the steps :
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Provide the Millipede team with your phone number.
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You'll receive a message with your Milli ID.
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Download the Millipede app.
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Use your Milli ID to activate your account for the first time.
Q: How do I download the Millipede app?
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The Millipede app is available on the Apple App Store (for iOS devices) and Google Play Store (for Android devices). Search for "Millipede" and follow the download instructions.
Account Management
I forgot my Milli ID. What should I do?
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Check your phone's SMS or spam folder for your Milli ID.
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If you can't find it, contact Millipede support with your registered phone number for assistance.
Q: How do I update my phone number or email address?
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If you have already activated your account, you may easily change your phone number to your new number by going to Profile > Personal > Edit. Follow the prompts to finish updating your phone number.
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If you have not activated your account and need to make a change, please contact Millipede support via WhatsApp at +65 9725 2724. We will assist you in making the necessary changes to your account.
Using the App
Q: Can I use the app offline?
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Millipede works best while you are online. If you have any issues with internet connectivity, please reach out to Millipede support for more assistance.
Q: How many devices can 1 Milli ID log in to?
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You may only log into one device at any given time. Logging into a new device will log out your previous device.
Q: Can the Millipede app be downloaded on iPad or Samsung tablets?
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Yes, the app can be downloaded on any tablet device that has access to the Apple App Store or Google Play Store.
Troubleshooting
Q: I’m having trouble logging in. What should I do?
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If you are a first time user, please ensure you have tapped on 'Activate Account' and use the correct Milli ID and phone number to complete the account activation.
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If you are an existing user, please ensure that you have a stable connection and your app is updated to the latest version of Millipede. Should the problem persist, contact Millipede support for assistance.
Q: The app is not working properly. How can I fix it?
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Try restarting the app or your device. If issues continue, check for app updates or contact Millipede support for further help.
Admin Portal
Q: How do I access the admin portal?
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For New Users:
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Provide the Millipede team with your phone number.
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You'll receive a message with your Milli ID.
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Download the 'Millipede' app.
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Use your Milli ID to activate your account for the first time.
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On your desktop, go to https://admin.millipede.sg/ and log in using the same phone number and password you just created.
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For Existing Users:
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Log in using the same credentials you use to log into the Millipede app.
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Note: Only specific users are granted access into the admin portal. If you believe you should have access but cannot log in, please inform the Millipede team.
Support
Q: How do I contact Millipede support?
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You can contact Millipede support through WhatsApp at Milli Support: +65 9725 2724. Support is available Monday to Friday, from 9 AM to 6 PM.